Jets9 Privacy Policy — Your data is completely safe with us

Welcome to Jets9. This Privacy Policy outlines our commitment and approach to protecting your personal data. Jets9 believes that every user's privacy is a fundamental right — one that we are fully committed to upholding.

In this policy, "jets9", "we", and "our" refer to the jets9 platform and its operating entity. "You" and "user" refer to any individual accessing jets9.ws or its app. "Personal data" means any information that can directly or indirectly identify you.

This Privacy Policy applies alongside Jets9's Terms & Conditions. By using our website or services, you confirm that you have read and agreed to this Privacy Policy.

Jets9 only collects information that is necessary to provide our services. We never ask for data we don't need. See the full list below:

This information is collected automatically or with your consent whenever you register on jets9, make a transaction, contact support, or browse our website.

Jets9 uses your information only for specific, legitimate purposes. We never use your data in ways that are excessive or unrelated to those purposes.

• Account management: Your name, email, and phone number are used to create and manage your Jets9 account.
• Transaction processing: Financial details are processed to facilitate deposits and withdrawals.
• Security Assurance: Technical data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Service improvement: Jets9 analyzes your betting habits and preferences to deliver a better, more personalized experience.
• Contact: To keep you informed about important updates, promotions, and security-related matters.
• Legal Obligations: Information necessary to comply with requests from relevant legal authorities is used accordingly.
• Responsible Gaming: Identifying potentially problematic betting behaviour to provide timely support.

Jets9 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances.

• Payment Processors: Approved payment gateways — including bKash, Nagad, and Rocket — only receive the information strictly necessary to process your transaction. They never have access to your full profile.
• Technology partners: Third-party software used to improve our services (such as analytics tools) receives only anonymized or aggregated data.
• Legal Authorities: Data may be disclosed to comply with legal obligations, including court orders, regulatory directives, or anti-money laundering investigations.
• Fraud Prevention: Limited data may be shared with licensed security agencies to help detect and prevent fraudulent activity.

Jets9 stores your data on secure international servers. Retention periods depend on the type of data and applicable legal requirements.

• While account is active: All profile and transaction data is retained for as long as your account remains active.
• After account closure: Transaction-related data is typically retained for up to 5 years to meet legal compliance requirements.
• KYC Documents: Identity verification documents are retained for a maximum of 3 years after account closure.
• Marketing data: Once you unsubscribe, you will be removed from our marketing list within 30 days.

Once the retention period expires, your data is permanently deleted or anonymized so that you can no longer be identified.

Jets9 uses cookies to keep the website running properly. Cookies are small text files stored in your browser. We use the following types of cookies:

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Jets9 services.

Jets9 believes every user should have full control over their own data. Your privacy rights are detailed below:

• Right to Access: You can request a copy of your personal data held by Jets9 at any time. We will deliver it to you within 7 business days of your request.
• Right to rectification: If any of your information is incorrect or outdated, you can request a correction. We will update it within 5 business days.
• Right to Erasure: In certain circumstances, you may request the deletion of your data. However, some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: You can choose to restrict how your data is used for certain purposes, such as marketing communications.
• Right to data portability: You can request a copy of your data in a standard, readable format (CSV or JSON).
• Right to object: If you object to your data being used for a specific purpose, you can let us know and we will take your request into consideration.

Jets9 employs industry-leading security technology to keep your data safe. Our security framework is multi-layered and continuously updated.

• 256-bit SSL encryption: All communication between your browser and our servers is encrypted — no one can intercept your data in transit.
• Two-Factor Authentication (2FA): Two-factor authentication at login adds an extra layer of security to your account.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
• 24/7 Monitoring: Our security team monitors systems around the clock and responds immediately to any suspicious activity.
• Regular security audits: Independent security experts regularly audit our systems and identify any vulnerabilities.
• Staff training: All Jets9 staff receive regular data protection training and are granted access only to the data necessary for their role.

Jets9 is strictly for users aged 18 and above. We do not knowingly collect or store data from minors — this is one of our core commitments.

• Age Verification: Age verification is mandatory during registration. Users under 18 are not permitted to create an account on jets9.
• KYC Process: Age verification documents are checked during account verification. Providing false information will result in account suspension.
• Parental Controls: If you suspect a minor is using Jets9, please notify us immediately. We will take swift action.
• In Case of Accidental Collection: If we inadvertently collect data from a minor, it will be deleted immediately and the associated account will be closed.

Jets9 may update this Privacy Policy from time to time. Changes may be driven by the introduction of new services, legal requirements, or security improvements.

• Advance Notice: For significant changes, you will be notified by email at least 14 days before the update takes effect.
• Published on Website: The latest version of this policy is always available at jets9.ws/privacy-policy, with the date of the most recent update clearly displayed.
• Consent: Continued use of jets9 after any changes will be taken as your acceptance of the updated policy.
• If you object: If you do not agree to the updated policy, you may close your account before it takes effect and receive a refund of any remaining balance.

For any privacy-related questions, concerns, or complaints, please contact our dedicated privacy team. Every request is taken seriously.

Please read this Privacy Policy in full before contacting us — most questions are answered here. That said, if you still need help, we're always happy to assist.

Jets9 respects your trust. Our goal is to create a betting environment where you feel completely safe and at ease. Protecting your privacy is our responsibility — and one we take seriously.